Very good experience, especially the rappelling down the cliffs. Our driver Imam got us prepared well before the tour, and even took a video for us during the rappelling. Thanks for making the trip so memorable!
over 1 year ago
Sabrina.Family (with teens)
Thank you so much, we had so much fun. The driver, Pak Anang is good,flexible, on time and so friendly.
10 months ago
Sirisha .Couples
The driver Imam was courteous and well experienced with the activity. He guided us ahead of the travel on what to wear and to carry with us. The driver was on time at 6:45 am to pick us up, car was clean and Imam drove well. The experience at Jomblang Cave was surreal. It is a must visit activity if you are in Jogya.
Scope of Improvement: 1) There was a delay in receiving the driver details from Pelago's end/the local operator's end. I did not receive any driver details for close to 6 hours from the booking confirmation nor did any local operator or pelago call me during this time to update about the vehicle or driver details. This caused a lot of anxiety for us since we have already paid upfront. I had to escalate to Pelago's support center and chat with the agent multiple times to get the details 2) Pelago does not ask for hotel details at the time of booking so the driver/local operator is not aware of where to pick us up from. I had to update this myself by raising a support ticket
Very good experience, especially the rappelling down the cliffs. Our driver Imam got us prepared well before the tour, and even took a video for us during the rappelling. Thanks for making the trip so memorable!
Thank you so much, we had so much fun. The driver, Pak Anang is good,flexible, on time and so friendly.
The driver Imam was courteous and well experienced with the activity. He guided us ahead of the travel on what to wear and to carry with us. The driver was on time at 6:45 am to pick us up, car was clean and Imam drove well. The experience at Jomblang Cave was surreal. It is a must visit activity if you are in Jogya. Scope of Improvement: 1) There was a delay in receiving the driver details from Pelago's end/the local operator's end. I did not receive any driver details for close to 6 hours from the booking confirmation nor did any local operator or pelago call me during this time to update about the vehicle or driver details. This caused a lot of anxiety for us since we have already paid upfront. I had to escalate to Pelago's support center and chat with the agent multiple times to get the details 2) Pelago does not ask for hotel details at the time of booking so the driver/local operator is not aware of where to pick us up from. I had to update this myself by raising a support ticket