• Please present your Airporter reservation number at the venue.

  
  

• No need to carry your luggage around town!

  
  
• We will deliver your luggage between New Chitose Airport and your hotel in Sapporo on the same day.

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

• Size Restrictions:
  
  ・Carry-on size (up to 120cm)
  
  ・Checked baggage size (up to 160cm)
  
  ・Non-regular size (up to 180cm)

  
  

• Weight limit: 30kg per piece.

  
  

• Content restrictions: Value must be less than 100,000 yen.

  
  
• You may carry suitcases (check-in or carry-on size), cardboard boxes, handbags, snowboards, etc.
• Please note that we cannot accept the following items: valuables, wallets (cash/credit cards), identification (passports), jewelry (diamonds/pearls), flammable items (fireworks), poisonous plants, toxic substances, marijuana, stimulants, and other poisonous substances (items prohibited by Japanese law), and all animals, including pets (dogs, cats, insects, reptiles, fish).

[Usage process]

1. Please make your reservation at least one day before use.

2. You will receive a confirmation email from Airporter within one day of
completing your reservation. Please upload your luggage and accommodation
confirmation using the "Upload photos" button in the confirmation email.

3. Luggage storage

• Hotel in Sapporo city → New Chitose Airport Hotel baggage drop-off deadline: 9:00 on the day
  
  Please inform the hotel staff that the airporter will be coming to collect
  your luggage, and then leave your luggage at the front desk.
  
  You can pick up your item at the airport counter after 2:00 p.m. on the same
  day.

  
  

• New Chitose Airport → Hotel in Sapporo city Airport counter baggage drop-off deadline: 9:00-14:00 on the same day
  
  Please inform the hotel staff that the airporter will be coming to collect
  your luggage, and then leave your luggage at the front desk.
  
  You can pick it up at the hotel after 7:00pm on the same day.

  
  

4. Collection of luggage

Please come to our designated counter at the airport or the front desk of your
designated hotel. Please present your Airporter reservation confirmation email
to the staff.

★About delivery tags for luggage★

Delivery tags are distributed by hotels, but we can also accommodate hotels
that do not have tags.

Usage procedure:

① Please make your reservation as normal. ② After making your reservation, the
Airporter will contact the hotel in advance to inform you that a luggage
collection company will be coming.

③Please leave your luggage at the hotel front desk by the closing time for
luggage drop-off (9:00 on the day of your arrival).

④When the driver collects your luggage, he will tag it and deliver it to your
destination.