就是一个骗子公司，我们一家人，我们在9号早上买了乐园的票，我们赶到乐园门口，9号当天乐园是关闭的，我们没法进入，跟工作者沟通退票，不给推，沟通更改时间，不能更改，我们四张票就要白白浪费吗？你们卖票就不能核实乐园开不开门，该不该卖吗？天气很热，白跑一趟不说，还影响一家人的心情，垃圾公司，大家不要上当受骗，我会用法律来捍卫消费者权益的 Is a fraud company, our family, we bought four tickets to the park in the morning of the 9th, we rushed to the gate of the park, the park is closed on the 9th, we can not enter, communicate with the worker to refund the ticket, they said no ,communicate to change the time, they also can not change, our four tickets will be wasted? You sell tickets and you can't check if the park is open, if it should be? The weather is very hot, and very far from the hotel, we came . It also affect the mood of the family, garbage company, everyone do not be deceived, I will use legal weapons to defend the rights and interests of consumers

Terrible experience. I never made this purchase, I never received anything so I am now $289 out of pocket with nothing received from Pelago. I have tried to sort this with Pelago and my bank my bank tells me Pelago refused the charge back even though they can clearly see nothing has been used. I would never recommend Pelago to anyone basically I have been robbed and they refuse to reimburse me the $289. I cannot class myself as a traveller during this activity because I never did it but I have to submit something for this to be published