Before booking, please ensure your mobile device is eSIM compatible and unlocked.

Ensure your travel plans are confirmed. No refunds or cancellations are given due to eSIM compatibility issues, changes in the itinerary or accidental deletion after successful eSIM installation.

Please refer to eSIM compatibility devices:

Carrier-locked phones, Apple watches, and iPhone models purchased in Hong Kong, Macau and Mainland China.

iPhone with 2 physical SIM card slots.

Samsung S20 or certain series models that originate from Canada, USA and Hong Kong.

Pixel devices purchased in Australia & Devices on Android Q Beta versions.

iPhone XS or later

Google Pixel 3 or later

Samsung Galaxy S20 or later

Samsung Galaxy Z Fold - all models

Samsung Galaxy Z Flip - all models

You may install eSIM before travelling (before your flight) or, at your destination when you need it.

To successfully install eSIM, a stable Internet connection is required.

eSIM can only be installed once. Do NOT delete or remove your eSIM from your device after successful installation until end of your trip or selected duration, whichever earlier.

You can have different eSIM plans installed on your device.

Data speed varies depending on the country and location.

If daily data is used up prior to the daily reset then unlimited data on reduced speed of 128 kbps (Messaging Apps) is accessible.

If you encounter any service disruption such as unable to connect to the internet, slow speed, APN settings or any other service disruption after inserting the card, please contact the operator’s customer service at: hello@frewie.com (email) and chat via https://frewie.com, indicating booking details and issue faced.

This is a Data-only eSIM. Calls and texts are not available.

The operator is not responsible or liable for any changes made to data speed or usage.

Under the Fair Usage Policy, data speed and usage may be limited for users who process large amounts of data in a short period of time.

This is at the discretion of the subscribed telecommunications company and may occur without prior notice.

Do not refer or attempt to scan the QR Code in your Pelago voucher as it is not the eSIM QR Code. Look out for a separate email from Freewie containing the eSIM QR code and instructions.

Please activate within 45 days of receiving the eSIM QR email from Freewie.

iOS Instructions
Go to settings > Mobile Data > Tap Add Data Plan > Install eSIM > Scan QR code or Tap 'Enter Details Manually' > Custom Label your eSIM (Destination) > Set Default line as 'Primary' to receive calls/messages > Set Mobile data using eSIM > Update Access Point Names (APN), if needed > Installation is completed!
When you land > Mobile Data > Turn on eSIM > Turn on Data Roaming

Android Instructions
Go to settings > Network/Connection > Tap Sim Card Manager > eSIM > Add mobile plan > Scan QR code or Tap 'Enter Details Manually' > Scan Carrier QR code or Retrieve QR from file or Enter code instead > Custom Label your eSIM (Destination) > Installation is completed!
When you land > Turn on (eSIM)> Mobile Data Select eSIM > Turn on Data Roaming