Children under 2 years old do not require a separate seat ticket. However, no extra seat will be allocated.
Travellers with wheelchairs can store them in the luggage compartment.
Please arrive at the pick-up point at least 20 minutes before departure.
Pets are not allowed on the bus.
Coaches will depart on time and cannot wait at the expense of other passengers.
Travellers are not permitted to smoke inside the coach.
Each passenger is allowed a maximum luggage weight of 15kg (60cm x 20cm x 55cm). You can place your luggage in the compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the correct coach.
When traveling from Singapore to Malaysia, you need to leave your luggage on the coach at Singapore customs but must unload it at Malaysia Customs for scanning. If you are traveling from Malaysia to Singapore, leave your luggage on the coach at Malaysia customs but unload it at Singapore customs for scanning. The coach driver will provide instructions, but sometimes you might miss them.