Smooth communication and managed to add an additional bag to my same delivery 2 days before . Used this service twice in Tokyo.

Efficient service provided by Airporter JP, luggages arrived as planned at Narita Airport.

It really convenient, especially saving times,

awesome~~

Smooth experience . But take note that they do not have a notification email when they pickup / drop-off your luggage. But if you contact them and ask, they will reply promptly on the status of your luggage.

Overall process was easy and convenient especially if you still want to do last-minute shopping before heading to airport. Though it was indicated that the provider would drop us an email to notify that our luggages were picked up, there was no email. Kinda panicked until we gotten our luggages at designated area in the airport. Just take note!

Easy to drop off at Haneda. But I booked a second luggage delivery from Disney hotel to another hotel with a 24/7 concierge and it didn't work