The details in the listing are not very clear, but I learnt that the airport transfer and fast boat to Gili was by the same operator. They are very responsive on WhatsApp and ensured a very safe and smooth ride for me. Terima kasih :)

Seamless from airport transfer to the speed boats - great!

I was unable to make my boat because my flights were delayed and I had to book another flight the next day. I tried numerous times to connect with this company to ask if I could use my voucher the next day. I had 2 people message me to say they were trying to contact someone else to see if they could change my voucher day/time. I had to pay another company to use their speed boat as they didn’t get back to me. Then they contacted me to apologize but offered no compensation.

Great service and friendly driver. Pelago as a website can be further improved.