It was our first escape room experience with TRAPPED. We were hosted by Syaz, she was very nice and helpful. We booked A Quiet Place which is intermediate to easy level but still, we needed a lot of assistance from Syaz haha. She gave us hints that weren't too straightforward in a way that we finish it without feeling dumb. The props of the room were great and looked real. We booked the voucher through Pelago since it's cheaper and very easy. After getting the voucher, just don't forget to check your email and visit TRAPPED's own website and pick a date after you make payment, the rest is taken care of.