Baggage Size Limit:
Carry-on baggage: Less than 120 cm
Check-in baggage: Less than 160cm
Unregulated baggage: Less than 180cm
Weight Limit: Less than 30 kg
Content Limit: Item value must be JP¥ 100,000 or less
Accepted Items for Delivery:
Suitcases (check-in or carry-on size)
Cardboard boxes
Handbags
Snowboards
(Note: Items such as wallets, identification documents, jewelry, flammables, toxic plants, poisons, cannabis, amphetamines, and all animals including pets are not accepted for delivery)
Luggage Delivery Special Tags:
Special Tags: The hotel offers special tags for luggage delivery. If your hotel doesn't provide tags, you can still use the service.
How to Use:
Make a Reservation: Reserve using the same method as usual
Hotel Notification: Airporter will notify the hotel about your reservation
Luggage
Pick-up: Our driver will come to the hotel to pick up your luggage
Drop-off Deadline: Please place your luggage at the hotel counter before the deadline (9:00 AM on the same day)
Special Tag: The driver will attach a special tag to your luggage during pick-up for identification
Delivery: Your luggage will be delivered to the specified destination
We retain the right to decline service, even after a reservation, if luggage violates regulations. In such cases, we hold no liability.
Check your luggage upon receipt for any issues. If problems arise, capture a photo and report it to the Customer Center. Once confirmed, we assume no liability.
Service is not available for accommodations without front desk staff (e.g., private residences, Airbnb). Eligible only for specific hotels near Kansai International Airport.
Hotels within Osaka → Other hotels within Osaka: Note the 'Additional Information' field—include (1) Luggage drop-off hotel name, (2) Luggage pick-up hotel name
Fast delivery