• All passengers must present valid identification cards upon the collection of the vehicle
• Rental days are charged per calendar day on a 24-hour basis. NO EXTENSION ALLOWED AFTER CONFIRMATION
• Pickup point is at Kota Kinabalu International Airport
• Pickup and drop-off times are between 8:00 am– 9:30 pm
• Guests will be contacted by the supplier via call or WhatsApp in order to arrange their pickup
• You have to return the vehicle with same fuel amount as it was supplied to you at the time of pickup. In case of less fuel, missing fuel will be charged on your return. Unused fuel is not refundable. Fuel charges are payable at the rental desk unless otherwise stated. Supplier's fuel policies change from time to time, please confirm at rental counter.
• In the event of an accident, Super Collision Damage Waiver (Super CDW) reduces your excess amount up to a small manageable amount. It is optional and can be purchased at the rental desk. For more information, please check at the rental desk.
  
• 24 hours breakdown service and replacement of the vehicle is available depending on distance and time of the day. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire.
  
• GPS and recorder are not available.

- Insurance Coverage -

a) Collision Damage Waiver (CDW)

• CDW is included in your rental amount.
• Collision damage waiver reduces the customer’s damage responsibility to the excess/deductible amount.
• The excess amount for CDW depends on the vehicle groups:
• The maximum excess amount for compact (4-5 door) and compact limousine vehicle groups is MYR 5000.
• The maximum excess amount for standard Van groups is MYR 7000.
• The maximum excess amount for special Van groups is MYR 11000.
• The maximum excess amount for standard elite Van groups is MYR 17500.
• The maximum excess amount for luxury elite vehicle groups is MYR 18500.

b) Theft Waiver (THW)

• THW is included in your rental amount.
• Theft Waiver reduces the client's financial responsibility for loss or theft to the vehicle to the sum of the excess/deductible amount.
• The excess amount for THW depends on the vehicle groups:
  - The maximum excess amount for compact (4-5 door) and compact limousine vehicle groups is MYR 5000.
  - The maximum excess amount for standard Van groups is MYR 7000.
  - The maximum excess amount for special Van groups is MYR 11000.
  - The maximum excess amount for standard elite Van groups is MYR 17500.
  - The maximum excess amount for luxury elite vehicle groups is MYR 18500.