Before booking, please ensure your mobile device is eSIM compatible and unlocked.

Devices that are NOT supported:

Carrier-locked phones, Apple watches, and iPhone models purchased in Hong Kong, Macau and Mainland China.

iPhone with 2 physical SIM card slots.

Samsung S20 or certain series models that originate from Canada, USA and Hong Kong.

Pixel devices purchased in Australia & Devices on Android Q Beta versions.

Supported Devices:

iPhone XS or later

Google Pixel 3 or later

Samsung Galaxy S20 or later

Samsung Galaxy Z Fold - all models

Samsung Galaxy Z Flip - all models

You may install eSIM before travelling (before your flight) or, at your destination when you need it. To successfully install eSIM, a stable Internet connection is required. eSIM can only be installed once.

Do NOT delete or remove your eSIM from your device after successful installation until end of your trip or selected duration, whichever earlier.

You can have different eSIM plans installed on your device.

Data speed varies depending on the country and location.

If you encounter any service disruption such as unable to connect to the internet, slow speed, APN settings or any other service disruption after inserting the card, please contact the operator’s customer service at: hello@frewie.com (email) and chat via https://frewie.com, indicating booking details and issue faced.

This is a Data-only eSIM. Calls and texts are not available.

The operator is not responsible or liable for any changes made to data speed or usage.

Do not refer or attempt to scan the QR Code in your Pelago voucher as it is not the eSIM QR Code. Look out for a separate email from Freewie containing the eSIM QR code and instructions.

Please activate within 45 days of receiving the eSIM QR email from Freewie.

iOS Instructions
Go to settings > Mobile Data > Tap Add Data Plan > Install eSIM > Scan QR code or Tap 'Enter Details Manually' > Custom Label your eSIM (Destination) > Set Default line as 'Primary' to receive calls/messages > Set Mobile data using eSIM > Update Access Point Names (APN), if needed > Installation is completed!
When you land > Mobile Data > Turn on eSIM > Turn on Data Roaming

Android Instructions
Go to settings > Network/Connection > Tap Sim Card Manager > eSIM > Add mobile plan > Scan QR code or Tap 'Enter Details Manually' > Scan Carrier QR code or Retrieve QR from file or Enter code instead > Custom Label your eSIM (Destination) > Installation is completed!
When you land > Turn on (eSIM)> Mobile Data Select eSIM > Turn on Data Roaming