In case you could not see or find the driver, please contact the operator immediately for the assistance via KKday Chat Function or to our Customer Service Department.
Please provide accurate information on the pick-up/drop-off location (hotel name, address, etc). If any issue arises due to incorrect information, you will be regarded as no-show and no refunds will not be granted.
Please wait for the driver if you arrive early. If the driver is late due to force majeure, please wait at the pick-spot. If you leave without notifying the driver, you will be regarded as no-show and no refunds will not be granted.
If any mechanical/technical/unforeseen issues occurred to the vehicle, please note that a replacement vehicle of a similar/higher grade will be dispatched to ensure the trip goes over smoothly.
Please provide reachable contact info in the "Requests & Remarks" section when booking.
Changes to the pick-up location/time cannot be made the day before and on the day of the departure, except in the event of force majeure.
Please do not eat in the car and a cleaning fee may be charged for any stains from eating.
[HOTLINE] +84358691754 (Ms Julie)