1. If the rental equipment is damaged/lost, please contact the CS center. 

- LINE ID : @558hovam (@ should be included) 

- kakao ID : forholiday 

- whatsapp: +82 10 5241 5257 

* For inquiries regarding pickup/return outside of operating hours, or unconfirmed reservation, please contact our CS center first. 

2. If the equipment is not returned without prior contact, corresponding action will be taken. 

3. If you change your reservation schedule to morning/afternoon or manned pickup>>>Unmanned pickup time, you need to contact us in advance. 

4. The minimum number of days to rent is from 3 days. (If you pay the 3 days fee, you can rent it for 1 to 2 days) 

5. [Office rental] Manned rental / return operating hours are 09:00~20:00, Unmanned rental / return operating hours are 20:00~09:00. 

6. [Airport rental] If you select 'Airport Pickup Rental product', you must also buy airport usage fee!

7. Please fill out the form after you complete the reservation. This form must be completed at least 1 day in advance, and you must receive confirmation from the operator to ensure proper service. If your passport copy is not confirmed, you may refuse to use this service on-site. https://forms.gle/EhSjACzazLqWCom59 

* If you visit the site without completing the form, you may experience a pick-up wait time of over an hour, or other issues may arise. 

8. If you change your reservation from office pick-up/return to airport pick-up/return, prior consultation is required. If the change is made unilaterally without prior agreement, there may be disadvantages or corresponding measures taken. 

[Lost, damaged will be charged] 

• We do not charge for repairs in the case of Life scratches and general contamination. 

• In case of loss or irreparable damage to the product during rental, we charge 100% of the product sales price. 

• For transparency in billing, we are sending you the purchase receipt.