Before booking, please ensure your mobile device is eSIM compatible and unlocked.
Devices that are NOT supported:
Carrier-locked phones, Apple watches, and iPhone models purchased in Hong Kong, Macau and Mainland China.
iPhone with 2 physical SIM card slots.
Samsung S20 or certain series models that originate from Canada, USA and Hong Kong.
Pixel devices purchased in Australia & Devices on Android Q Beta versions.
Samsung Galaxy S20 or later
Samsung Galaxy Z Fold - all models
Samsung Galaxy Z Flip - all models
Minor hiccup at the start when I switched on the line upon arriving in Indonesia, followed the exact instructions but there was no line. Thereafter, I selected my network manually instead of automatically assigned, then it works. Overall the network was stable, only at certain places where the line was bad then it really had no signal (which my friends also experiences the same with other mobile network). One downside was that no dedicated application to track the mobile data usage, got to rely on my phone data tracker.
I got the 15GB daily for 30 days. Well at least it was what they advertised it as. Little did i know, after using the 15GB, it did not renew the data the following day. The virtual assistant also did emphasise on the 15GB resetting every day. Wanted to contact customer service through livechat but they required a verification which was sent to my Local number back in Singapore and i’m in another country. Absolutely terrible service, do not, DO NOT get this. Go to a local shop and get a sim card, ask for one that is ready to be activated without an IMEI, cheaper and much better. Trust me.
Activating no problem but I don’t have Internet access. My phone shows bars but no internet connection when I try to use my phone.