Upon booking, please review your pre-assigned seat via the link provided in the voucher. Seat changes can be made through the same link, subject to availability.
Please ensure you present the original e-voucher on your mobile phone, not screenshots, to access the clickable link for your pre-assigned seat.
For the train timetable and further details regarding the suspension dates and specific sections affected, as well as information on temporary train operations, please visit the official website at https://www.sagano-kanko.co.jp/en/train-info/.
Food and drinks, except drinking water, are not allowed onboard.
Very easy to use without any need to redeem or queue on the day. The feature to change seat was also easy to understand and do.
Very enjoyable ride as scenery is beautiful even without sakura. Easy to redeem ride just click on the link received to show train staff. Great customer service from Pelago. Sent an enquiry and received a reply within half an hour even though it was a weekend.
I was afraid of being confused when I arrive but the Sagano train station is outside of the main JR station so it was super easy to identify and enter. Friendly staff stationed around will help you if need be, but I quickly showed my e-ticket on my smartphone to the attendants at the platform entrance and was directed to my car. I found my seat and really enjoyed the experience! The scenery was fanatastic even during summer and absolutely gorge-geous. I loved how the train staff would give running intro (even though I didn't understand most of it) but it would help with the mood. Great value for such an experience!
All aboard the scenic express, where every click on Pelago leads to an adventure! 🚞 Dive into a world where spectacular vistas are your travel buddies. Opt for the open-air car and feel the breeze as you feast your eyes on nature's masterpieces. Sure, you'll play peekaboo with the scenery as you zoom through tunnels, but that's all part of the fun! 🌳🚇 For newcomers, this is the golden ticket to a whimsical ride. It's not your candlelit dinner kind of romantic—it's more like a charming trip down memory lane. This 30-minute classic mountain railway journey is nostalgia on wheels! 🛤️ Thanks to Pelago, getting your hands on a ticket is as easy as pie. A few taps and you're set to select your throne. Pro tip: snag a seat on the right when you're chugging towards Torokko, or claim the left for the return trip. Either way, you're in for a visual treat! 🎟️👑
The guide was a great singer and sang us a beautiful Japanese song. What a treat!
Easy and hassle free process, able to just board the train with just the electronic tickets on your phone. Great experience