HARUKA e-Ticket Machine
How to Exchange:
- Show your QR code at the HARUKA e-Ticket Machine near the JR ticket gates.
- Scan the QR code at the machine.
- Choose your train (including those departing in 5 minutes).
- Get your boarding pass and go to the window for manual check-in.
- If the machine is not working, please exchange your ticket at the JR-West Green Window or at the Green Ticket-Vending Machines with a passport mark.
- You can exchange your ticket from 5:30 AM until 5 minutes before the last HARUKA train on the day of boarding.
- If the reserved-seat car (car No.4) is crowded, you can use the unreserved seats.
- Once exchanged for a train ticket, no refunds or changes are allowed. Physical tickets obtained from the HARUKA e-Ticket Machine cannot be cancelled, even before use.
- Lost tickets cannot be reissued; please buy a new one.
- If your train is suspended before boarding, please use a non-reserved seat on another HARUKA train or the Kansai-Airport Rapid Service.
For more details, please visit the official website: HARUKA e-Ticket Terms & Conditions
Green ticket-vending machine
- After booking, you will receive a confirmation email to the appointed email address.
- Please go to a Green Ticket-Vending Machine to collect your physical ticket by scanning the QR code from your e-ticket and your non-Japanese passport. (The machine's menu can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean)
- If the machine is not working or your passport does not have an IC chip, please proceed to a JR-WEST Ticket Office to exchange your physical ticket.
- Once completed, your physical pass will be successfully redeemed.
- Exchanging Reserved Seat Tickets: Before boarding, visit the Green Ticket-Vending Machine to collect your reserved seat tickets using your area pass.
For information on exchange locations, visit: Exchange Locations
For detailed redemption instructions, visit: Redemption Guide
For more information on exchanging reserved seat tickets, visit: Reserved Seat Exchange Info
It was smooth. I just need to queue, scan the barcode to the machine, and voila the train ticket can be used directly.
Great value for money. Easiest way to travel from KIX to KYOTO. Thanks!
Hassle free, easy redemption and get on board with ease.
Worth the dollar. Fastest way to transfer between KIX and Osaka/Kyoto.
Bought with miles. Easy redemption from dedicated kiosk at Kix and machine at Shin-Osaka. Able to choose non-reserved or reserved seats.
Quick and easy for ticket collection. Comfortable option from Kansai airport to Kyoto. Highly recommended.
Bought with miles. Redemption at designated kiosk at Kix station was a breeze using qr code only. Able to select seat and time.
Easy redemption and fuss free