Booking on Viator:

Select Service: Client accesses Viator, chooses the transfer service.
Enter Details: Inputs travel date, time, pickup location, and destination.
Confirm Booking: Reviews and confirms details, completes payment on Viator.
Pre-Arrival:

Confirmation from Viator: Client receives a confirmation email with all details.
Reminder: Viator may send a reminder before the pickup day.
Day of Service:

Monitoring: Service provider tracks the client’s arrival for any changes.
Driver Dispatch: Driver sent to pickup location at the scheduled time.
Pickup:

Meeting the Driver: Driver waits at the agreed spot with a name sign.
Luggage Assistance: Driver helps with luggage and leads to the vehicle.
During the Ride:

Travel to Destination: Driver heads to the client’s chosen destination.
Amenities: Water, Wi-Fi, etc., available depending on the service level.
Arrival:

Drop-off: Driver assists with luggage at the destination.
Service Completion: Driver confirms safe arrival and says goodbye.
Post-Service:

Feedback Request: Viator may ask the client to rate the service.