Zoos Victoria may choose to cancel specific encounters due to inclement weather, animal welfare or insufficient bookings Whenever possible, guests will be notified in advanced and dates re-scheduled, or full payment will be refunded
Please do not wear strong perfume or aftershave
Enclosed shoes must be worn for all animal experiences
Prams and strollers cannot be taken into the off-limits areas
Weekends, school holidays and public holidays can be a a busy time at the Zoo and parking is limited. Please allow sufficient time for parking and entering the Zoo
Due to unpredictable animal behaviour, experiences may vary
All participants must agree to follow the keeper's instructions
Participants may be asked to leave the enclosure at any time during the encounters at the discretion of Zoo staff
Photos can only be used for personal purposes. Flashes must not be used when taking photos. Rangers are unable to take photos of participants during the encounter
No food or drink can be taken into experiences