When booking, please provide your contact information, pick-up/drop-off location information, flight information, and the number of suitcases.
If you require a child seat, please let us know when booking.
The driver will wait for you for free for 60 minutes after your flight lands. Extending the time limit will result in an extra fee of JP¥3,000/30 minutes. Please pay the price to the driver directly on-site. Please inform the driver as soon as your flight is delayed. the driver reserves the right to leave without waiting for you.
When booking, please include your cell phone number or messaging app (LINE, WeChat, Kakao Talk, etc.) that is reachable in Japan.
After booking, we will arrange the vehicle and driver for the day and notify you of the contact information provided at the time of reservation in Japan. Please contact the driver until 8:00PM the day before use to confirm your contact method, pick-up time, and location.
The night surcharge will be charged according to the time you specify as reservation time when booking.
This is a one-way transfer. For round trip transfer, please book for 2 one-way transfers (both airport pick-up & airport drop-off).
JP¥2,000 for the second child seat (Please pay directly to the driver on-site) *If you are traveling with children under the age of 6, please be sure to inform us of the child's age, height and weight in the requests & remarks column when booking.
Children under the age of 6 are required to use a child seat by law. When booking, please include the age, height, and weight of the children in the "Remarks" section.
The driver will wait for you for free for 60 minutes after your flight lands. Extending the time limit will result in an extra fee of JP¥3,000/30 minutes. Please pay the price to the driver directly on-site. Please inform the driver as soon as your flight is delayed. the driver reserves the right to leave without waiting for you.
For airport drop-off, please look for the driver at the designated location 5 to 10 minutes before the reservation time.
When booking, please include your cell phone number or messaging app (LINE, WeChat, Kakao Talk, etc.) that is reachable in Japan.
Driver was prompt and very professional. He drove safely and the car was in immaculate. Strongly recommended for transit to NRT airport.
The Narita Airport pick-up service was seamless and efficient. Our driver was punctual, friendly, and helped with our luggage. The vehicle was clean and comfortable, making the journey to our hotel stress-free after a long flight. Highly recommend this convenient service for travelers arriving in Tokyo.
It was a good experience.
The Pelago team was responsive and helpful in making arrangements. I really appreciate that they shared my urgency in making sure that my family will be picked up at the correct location.
Good