Minimum of 2 people are required to book tour. If total number of travelers do not match the minimum requirement for this trip, the tour will be cancelled and you will receive a notification e-mail 3 day(s) prior to departure.
In the event of a change in itinerary or cancellation due to traffic, weather, or any other unforeseen circumstances, travelers will be informed 1 day(s) (at 18:00 local time) prior to departure by e-mail.
High blood pressure, Cardiac disease, Acrophobia, Asthma, Epilepsy, Pregnancy.
Please arrive at designated location 10 mins prior to departure, as tour will depart on time.
After the order is confirmed, the date cannot be changed. You shall be responsible for any losses incurred.
Be sure to provide complete information (name + number of people + phone number + WeChat ID + boarding location) when making a reservation to avoid mistakes that will affect the tour. -During the tour, please keep your passport and valuables with you for safekeeping. If there is any loss, theft, damage, etc., you shall be responsible for any losses incurred.
Elderly people, patients with high blood pressure, heart disease and other cardiovascular diseases, pregnant women, etc. are recommended to be accompanied by their relatives.
This package does not accept individual registration for customers under the age of 18. If you want to register, please make a reservation with your guardian.
This itinerary is a shared tour. Customers who participate in this tour must abide by the stay time of each scenic spot and follow the arrangement of the staff. -If you wish to have a flexible itinerary, please refer to our chartered travel service.
If you do not participate or cancel the trip due to personal reasons, lateness and other reasons, no refund will be provided.
During the tour, if you leave the group on your own, the transaction will be deemed invalid and no fee will be refunded. And if it leads to loss of property or impact on personal safety, the consequences must be borne by yourself.
According to the traffic conditions, weather, festivals, and crowds of the day, the arrival time of each itinerary may change. If the above-mentioned or other force majeure factors cause the delay or cancellation of the itinerary, no refund shall be provided. Thank you for your understanding.
Please wear light, suitable clothing and shoes to participate in this tour.
Please be sure to abide by the local laws and regulations of Japan, and do not carry items that are prohibited by Japanese laws, so as to avoid violating the law and affecting your rights.
Since the Fuji Subaru Line 5th Station is not accessible in winter, we will go to Arakurayama Sengen Park from December 1st to April 25th.
One piece of luggage per person is allowed free of charge, and the size is not limited (please note when registering).
Free for children aged 0-2 without occupying a seat; children aged 3 and above are charged the same as adults.
If the number of children under the age of 3 who do not occupy a seat is not informed in advance, resulting in insufficient space in the car, they may be refused to board and the fees will not be refunded.
Chauffeur service fee (premium small group of 1-13 people; bus group of 14-45 people, the actual number will be adjusted according to the number of people in the group on the day).
Reference model: 5-8-seater car: Toyota Alphard; 9-14-seater car: Toyota HAICE equivalent; 18-22-seater car: minibus; 22-seater car or more: large bus. Car models for reference only. Adjusted based on the number of participants in the group tour of the day.
Christie on 16/12/24 was great, very engaging and knowledgeable about the objects visited. Had great conversability and instructions were clear.
Nice! Tour guide super nice!!!
good
Too little time at each destination.
The tour guide, Terri is great. Hats off to Pelago’s customer services team for the prompt reply and priority over my issue. Something that Pelago and experience providers need to improve: 1. False advertising - It is stated we will be heading to Mt Fuji 5th station, Sengen Park, etc. However, I just realised we are only heading to Sengen Park because we can’t visit Mt Fuji 5th station. It will be great to even provide a fixed schedule at Pelago website, subject to change due to weather conditions. 2. Communication - Itinerary is not communicated in advance. I had to email Pelago and they have to wait for experience providers to respond. Ended up itinerary is only received 8.30pm the day before the trip.
Is not like what is offer. I pay for door to door pick up but I still have to go to meeting point. And bot get refund for the balance.