Public transportation options are available nearby
Infants are required to sit on an adult’s lap
Not recommended for travelers with spinal injuries
Not recommended for pregnant travelers
Not recommended for travelers with poor cardiovascular health
Suitable for all physical fitness levels
The time shown on your ticket is NOT your pick up time
You will receive the pick-up time 1 day before the tour, please check your email include the spam folder, if you do not receive the pick-up time before 3 pm you can contact us at our Whatsapp
It is suggested to wear comfortable clothes for walking
If you will swim in the cenote you must wear a bathing suit
It is suggested to bring an extra change of clothes
We recommend bringing an umbrella, hat and sunscreen as it is a completely open area
Reservations with less than 14 hours in advance will be subject to availability
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control, such as weather or traffic.
The times and places mentioned in the itinerary are suggested visits and the times are estimates.
If you are late or don't show up, no refund is offered.
Subject to availability, changes or rescheduling made less than 24 hours in advance will have an extra charge of USD 15 per person
We are not responsible for forgotten or lost objects
We do not offer pick up service at any airbnb or private addresses
The free souvenir is subject to availability, it is delivered 1 day after the tour at the door of your hotel (Cancun only), 1 souvenir per reservation
Extra charges for the purchase of souvenirs, photos, or any extra purchase could have an additional amount of 16% VAT. Any extra charge during the experience is completely unrelated to our company
Our company is not responsible for guarantees or charges for inclusions not mentioned in the contracted package, such as souvenirs, photos and any extra purchases during the tour inside and outside our facilities.