The transfer service is one-way only. If you need a roundtrip transfer, please place separate bookings.
Please check the vehicle info first before booking and notify us of the number of passengers, luggage and car seats, and the size of luggage when booking. If the aforementioned data does not match the actual situation on-site, the supplier will have the right to withdraw the service.
Please note that the driver is only able to speak basic English. There will be online customer service that assists in English conversations.
The order can be reserved 24 hours at the earliest before departure.
The first child seat is complimentary, and for each additional seat, there is a charge of JPY2000
Amazing. I booked the wrong direction initially (airport to hotel), it supposed to be hotel to airport instead. The customer service was efficient to identify the error and assist on the changes quite instantly. I was very appreciative for the prompt response and confirmation as I’m travelling with a young toddler (1 yr old). The ride to the airport was spacious, peaceful and fast! I would definitely book again. Thank you!
Excellent service, was provided with driver details in advance of pick-up. Was also contacted by driver well in advance and given clear pick up instructions. Driver was professional and vehicle was very clean.
Fuss free . Driver come on time at hotel pick . At first was worried as driver hasn’t contact 24hr prior to pickup but it was quickly sorted out thru the help of Pelago customer service. Definitely will book again whenever traveling into Japan and out
Driver was helpful. Met us at the parking area. Was helpful and delivered us directly. Was a smooth experience
It was easy and excellent service. Admin and the driver contacted me one day before.
It was a smooth ride and the driver is very friendly and helpful with our luggage’s.