• Safe and reliable: SF Express Hong Kong is the baggage check-in agent authorized by the Hong Kong Airport Authority
• Open all year round: providing delivery and storage services to guests 365 days a year
• Real-time monitoring: Exclusive waybill number, real-time route tracking to check the latest status of luggage

The content of this product is provided by machine translation and may not
reflect the actual information, please take this into consideration before
booking.

To celebrate the Chinese New Year, SF Express is offering a limited-time flash
sale on KKday with discounts of up to 20-50% off. Various services, including
door-to-door luggage delivery, airport luggage transfer, and West Kowloon
Station luggage delivery, are available at discounted prices. Book now on
KKday and travel light with ease!

— Flash Sale —

Selling Period: January 20, 2025, 21:00 - January 26, 2025, 23:59

Redemption Period: Within 14 days from the date of purchase. Must be used on
the selected date at the time of booking.

1. [50% off] Door-to-door baggage check-in service (from Hong Kong city to
Hong Kong Airport, only available for Cathay Pacific, Hong Kong Airlines and
Greater Bay Area Airlines passengers)

1. [50% off] Airport luggage delivery service (Hong Kong Airport to Hong Kong city)

   
   

2. [50% off] HK City luggage delivery service (Hong Kong City to Hong Kong Airport)

   
   

3. [20% off] Luggage delivery service at West Kowloon High Speed ​​Rail Station (High Speed ​​Rail station to Hong Kong city)

   
   

4. [20% off] HK City luggage delivery service (Hong Kong City to high-speed rail station)

   
   

—Project introduction—

1. Door-to-door baggage check-in service (from Hong Kong city to Hong Kong
Airport, only available for Cathay Pacific, Hong Kong Airlines and Greater Bay
Area Airlines passengers)

• The coverage of luggage delivery service will be expanded to the entire Hong Kong (excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas).
• Passengers must take the designated airline, complete online check-in and obtain an "e-ticket number". If the electronic ticket number remark field is not filled in, the order may be cancelled.
• Each piece of luggage cannot exceed the airline's luggage weight allowance; the length, width and height dimensions must comply with the airline's requirements and the sealed bag size is A) 130cm x 100cm or B) 210cm x 60cm.
• At this stage, overweight, oversized, special baggage (animals, food and perishable items), contraband such as firearms, weapons, flammable and explosive materials, corrosive liquids, etc., US flights, transfer passengers, special passengers (pregnant women, Unaccompanied minors, passengers requiring special care, etc.) or passengers who require a visa at their destination must apply at the airline counter.

• If the shipper is not present at the door-to-door pickup time, the shipping service will not be accepted and the order amount will not be refunded.

  
  

• Once your baggage is wrapped, it will not be openable until it reaches the destination airport. Please make sure that there are no items that are prohibited from being checked in by the plane.

  
  

• The number and weight limits of checked baggage will be consistent with the purchased ticket. If the weight or quantity of baggage exceeds the bound ticket limit when picking up the baggage, the baggage handling specialist will ask the guest to pack the baggage on site to meet the ticket requirements. If the shipping service fails to pass the weight or quantity limit, it will not be accepted, and the order amount will not be refunded.

  
  

2. Airport luggage delivery service (Hong Kong Airport to Hong Kong City or
Hong Kong City to Hong Kong Airport)

[Airport to city]

Baggage delivery time:

• If you drop off your luggage at the airport counter before 07:30, the latest delivery time of your luggage will be 14:00;
• If you drop off your luggage at the airport counter before 11:00, the latest delivery time of your luggage will be 17:30;
• If you drop off your luggage at the airport counter before 15:30, the latest delivery time of your luggage will be 22:00;
• If you drop off your luggage at the airport counter after 15:30, the luggage will be delivered at the designated time the next day (7:30 am), and additional storage fees will be charged.

Storage fee: HK$14 per hour (charged on an hourly basis, any shortfall will be
calculated as one hour) or HK$165 per day, whichever is lower.

[City to Airport]

Baggage delivery time:

• If you arrive at the collection point between 09:01 and 11:00, the latest arrival time of your luggage at the airport is 16:00, and the free luggage storage time is until 18:00 (applicable to flights after 18:00 on the same day);

• If you arrive at the collection point between 11:01 and 15:00, the latest arrival time of your luggage at the airport is 20:00, and the free luggage storage time is until 22:00 (applicable to flights after 22:00 on the same day);

  
  

• If you arrive at the collection point between 15:01 and 17:00, the latest arrival time of your luggage at the airport is 22:00, and the free luggage storage time is until 00:00 (applicable to flights after 00:00 the next day);

  
  

• If you arrive at the collection point between 15:01 and 17:00, the latest arrival time for your luggage at the airport is 06:30 the next day, and the free luggage storage time is until 08:30 the next day (applicable to flights after 08:30 the next day);

  
  

If you do not collect your luggage during the free storage period, an
additional storage fee of HKD 14 per hour or HKD 165 per day will be charged
for each piece of luggage, whichever is lower.

3. Luggage delivery service at West Kowloon High Speed ​​Rail Station (from
the High Speed ​​Rail Station to downtown Hong Kong or from downtown Hong Kong
to the High Speed ​​Rail Station)

[High-speed rail station to City]

Baggage delivery time:

• If the luggage is delivered before 15:00, the latest delivery time will be 22:00;

  
  

• If the luggage is delivered before 20:00, the latest delivery time will be 20:30 the next day;

  
  

Address of West Kowloon SF Station: Shop G-5, WEK G-5, G/F, West Kowloon
Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

SF Express station business hours: 11 a.m. to 8 p.m. daily (please send your
luggage during SF Express station business hours)

Service scope: door-to-door delivery throughout Hong Kong (but not including
Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and
restricted areas)

[Downtown to high-speed rail station]

Baggage delivery time:

• If you choose to collect your luggage between 9:00 and 11:00, the latest delivery time is 17:30;

  
  

• If you choose to collect your luggage between 15:00 and 17:00, the latest delivery time will be 11:00 the next day;

  
  

Address of West Kowloon SF Station: Shop G-5, WEK G-5, G/F, West Kowloon
Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

SF Express station business hours: 11 am to 8 pm daily (please retrieve your
luggage during SF Express station business hours)

Detention fee: If the parcel cannot be picked up within the first 2 days
after the shipment arrives and is successfully put on the shelf, SF Express
Hong Kong will charge a detention fee of HKD 10 for every subsequent day.
Fees will be accumulated every day. *Days are calculated from Monday to
Friday, excluding Saturdays, Sundays and public holidays

Service scope: door-to-door collection in Hong Kong (but not including Lantau
Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and
restricted areas)

—Terms and Conditions—

[Door-to-door baggage check-in service]

• Currently applicable to passenger bookings of Cathay Pacific, Hong Kong Airlines and Greater Bay Area Airlines.

  
  

• Please note that the booking service dates and baggage collection times are as follows:

  
  

• The service can be reserved as early as 14 days before flight departure or as late as 12 hours before flight departure;

  
  

• Daily baggage collection time is from 8 am to 9 pm; the latest baggage collection time selected is 5 hours before flight departure;

  
  

• According to Hong Kong Civil Aviation Regulations, guests must be present in person to complete check-in procedures with our baggage handling specialists. Guests need to prepare their passports and other relevant documents in advance for verification by our baggage handling specialists. When the service is completed, the customer will be asked to sign a declaration form for record purposes.

  
  
• If it is a hotel address, guests will be advised to go to the underground public areas (lobby, restaurant, etc.) in person for face-to-face service by service specialists. If the address requires walking up and down stairs, delivery may be refused.
• Each piece of luggage cannot exceed the airline's luggage weight allowance; the length, width and height dimensions must comply with the airline's requirements and the sealed bag size is A) 130cm x 100cm or B) 210cm x 60cm.

• Customers must ensure that baggage meets airline requirements (e.g. removal of all dangerous items).

  
  

• We recommend that passengers arrive at the boarding gate 40 minutes before departure.

  
  

• Once an order is successfully placed, it cannot be canceled or refunded. If you have any enquiries, please call the customer service hotline 29292929 – then press 6.

  
  

[Airport Luggage Delivery Service - Airport to City]

• Customers need to go to the baggage storage and delivery service counter of Hong Kong International Airport to check in their luggage before the cut-off time.

  
  

• The Hong Kong International Airport luggage storage and delivery service counter is located in the Arrival Hall A (non-restricted area) of the Hong Kong International Airport (L5).

  
  

• The delivery address covers Hong Kong, Kowloon and the New Territories (but does not include Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas).

  
  

• If the delivery address is a hotel, the customer must have a confirmed hotel reservation.

  
  

• The luggage weight is within 30kg.

  
  

• Storage fee: If the customer arrives at the Hong Kong International Airport baggage storage and delivery service counter after 3:30 p.m., the luggage can only be delivered at the designated time the next day (7:30 a.m.), and additional storage fees will be charged per hour. HKD 14 (charged on an hourly basis, any shortfall will be calculated as one hour) or HKD 165 per day, whichever is lower.

  
  

[Airport baggage delivery service-city to airport]

• Each piece of luggage cannot exceed 30 kg.

  
  

• At this stage, overweight, oversized, special luggage (animals, food and perishable items), contraband such as firearms, weapons, flammable and explosive materials, corrosive liquids, etc. are not accepted.

  
  

• Baggage claim location: Baggage storage and delivery service counter A (non-restricted area) in the pick-up hall of Hong Kong International Airport (L5).

  
  
• After the luggage arrives at the airport, if the customer exceeds the first two hours of free storage time to collect the luggage, relevant storage fees will be incurred, and the fees will be paid on-site at the counter.

• The service does not cover Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas.

  
  

• If you do not collect your luggage during the free storage period, we will charge an additional storage fee of HKD 14 per hour or HKD 165 per day for each piece of luggage, whichever is lower.

  
  

[Luggage delivery service at West Kowloon High Speed ​​Rail Station - High
Speed ​​Rail station to Hong Kong City

• West Kowloon SF Station Address: Shop No. G-5, WEK, G-5, West Kowloon Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

  
  

• SF Express station business hours: 11 a.m. to 8 p.m. daily (please send your luggage during SF Express station business hours)

  
  

• Service scope: door-to-door delivery throughout Hong Kong (but not including Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas)

  
  

[Luggage delivery service at West Kowloon High Speed ​​Rail Station - City to
High Speed ​​Rail Station]

• Address of West Kowloon SF Station: Shop G-5, WEK G-5, G/F, West Kowloon Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

  
  

• SF Express station business hours: 11 am to 8 pm daily (please retrieve your luggage during SF Express station business hours)

  
  

• Detention fee: If the parcel cannot be picked up within the first 2 days* after the shipment arrives and is successfully put on the shelf, SF Express Hong Kong will charge a detention fee of HKD 10 for every subsequent day. Fees will be accumulated every day. Days are calculated from Monday to Friday, excluding Saturdays, Sundays and public holidays

  
  

• Service scope: door-to-door collection in Hong Kong (but not including Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas)