You agree to provide a copy of your passport, a selfie with your passport, type of phone (example: iPhone 13, Samsung Galaxy A11, etc) and a photo of the IMEI number (Dial *#06# on your phone to get the IMEI number) for the activation process at least 2 days before arrival by contacting the Operator through email/phone: activity@bali-dmc.com / +6285171708262
If you encounter any service disruption such as unable to connect to the internet, slow speed, APN settings or any other service disruption after inserting the card, please contact the operator's customer service at +6285171708262
If there is a problem on the sim card activation, operator will give you different sim card package with same amount or upgrade to higher quota
The SIM card is valid for your selected duration on a daily basis. If you activate your SIM at 23:59, it will count as one day
SIM Card registration will require the staff to take a photo of your passport
If you find any difficulties in using your SIM Card, please restart your phone first and if the problem still occurs, please call the contact number listed on your voucher
Please indicate your flight details (date, time and flight number) in the "Additional Information" section upon checkout.
Picked up my Sim card at the airport and installed it in Slot2 and followed the instructions given and it would not activate. As soon as I placed the Sim into Slot1 activation was instant. I would recommend Pelago to would be travelers as it was so much cheaper than was was being offered elsewhere in Bali.
This was perfect & was worried from the reviews but I think they did not follow the instructions. Once I bought I wrote to the number on WhatsApp, they gave me a link with instruction. I uploaded my items and then I arrived in Bali and meet the people with sim card. I put this in the phone I registered and it worked in minutes. Then I used it all over Bali no problem even across on Nusa Penida.
Delivery was easy. I received it when I reached the hotel. And they texted me to check if it worked well.
Extremely easy. The guy was waiting just outside the airport with sims. The network was smooth. Highly recommended
Very simple process from purchasing the SIM card, to registering online, to self-collection at the airport. Network was smooth and you can easily track your usage by downloading the Telco's app. Definitely recommend.
Delivery of the sim was great, had an issue with activation however once informed the customer service on the issue when I had wifi the issue was resolved in 5 Min