Passengers are advised to check in and collect boarding passes at BRF Check-in Counter at least 1.5 hours before departure time.
Free check-in baggage is up to 20 kg per boarding pass. Excess baggage will incur an extra fee at S$1 per kg up to a maximum of 40kg per passenger.
Hand-carry items are allowed with maximum weight of 10kg per passenger with maximum Dimension of 55cm x 40cm x 20cm.
Odd-sized items such as surfboards (not more than 1.5m in length) and bicycles are allowed at an extra fee of S$20 for return trip.
Amendment of the date or time of the ticket is allowed to be made via Pelago at least 5 days before the departure date with an extra fee of S$10. For last minute change up to 4-hour before departure, the amendment can only be done at the ferry counter at the ferry terminal and is subject to availability.
Ladies who are 28 weeks pregnant or more from time of travel, a medical certification on fitness for travel must be presented during check-in. All pregnant passengers are required to sign an indemnity form at the counter.
Baby prams are allowed on board at no additional charge.
Child tickets are required to be purchased together with Adult tickets.
Booking Bintan Resort ferry tickets was a breeze on Pelago. Staff were very prompt and helpful even on a weekend! They emailed me to inform me that the slot I tried to book was full and asked me to select another available slot. It was confirmed a day later. The terminal had been renovated since my last visit in 2021 and check-in and boarding was orderly.
A wonderful experience travelling on Emerald Class! VIP service from beginning to end. Highly recommended.
My first time on the platform. Very easy to use. Confirmation within 12 hours, need to go counter at ferry terminal to change for physical ticket
Making booking efficient
Tickets confirmed in a day. Although not the original time booked due to availability. Pelago staff was very helpful.
Very smooth process