eSIM Validity period (Days) starts upon successful installation. Do not delete eSIM after successful installation.
Please install it on the day of travel or when you need it. You will need an internet connection to install eSIM.
The eSIM is valid upon Installation for your selected duration.
If daily data is used up prior to the daily reset then unlimited data on reduced speed of 128 kbps (Messaging Apps) is accessible.
If you encounter any service disruption such as unable to connect to the internet, slow speed, APN settings or any other service disruption after inserting the card, please contact the operator’s customer service at: hello@frewie.com (email) and chat via https://frewie.com, indicating booking details and issue faced.
This is a Data-only eSIM. Calls and texts are not available.
The operator is not responsible or liable for any changes made to data speed or usage.
Under the Fair Usage Policy, data speed and usage may be limited for users who process large amounts of data in a short period of time.
This is at the discretion of the subscribed telecommunications company and may occur without prior notice.
You may install eSIM before travelling (before your flight) or, at your destination when you need it.
To successfully install eSIM, a stable Internet connection is required.
eSIM can only be installed once.
Do NOT DELETE/REMOVE your eSIM from your device after successful installation.
You can have different eSIM plans installed on your device.
Data speed varies depending on the country and location.
everything is awesome on the 2nd day the sim card sims to not be working the staff on the email replaced it, makes my trip more easier thanks alot !
fast confirmation and receive e-sim almost immediately. easy to use. quick to connect. no lapse
The connection was excellent in HCMC! Thank you Pelago.
Very unreliable and inconsistent bandwidth during time spent in HCMC. I was in District 1 and disappointed with service
Email was sent but I couldn’t find back the email to register. In the end I didn’t even use it. There was no way of retrieving back even when I log into the site
A bit of confusion at first but was quickly rectified