The minimum number of participants in the group is 2. When the number of participants does not reach the minimum number of participants specified above, the tour will be cancelled, and an email notification of cancellation will be sent 7 days before the departure date.
Please check your mailbox for the meet-up date and time one day before your tour.
If the reservation is full or the order is not confirmed due to unforeseen circumstances, the traveler will receive a full refund.
Infants under the age of 3 (calculated on the date of departure) who do not occupy a seat can participate for free. Please indicate how many infants will be traveling with you when booking.
People under the age of 18 and seniors over the age of 70 must be accompanied by at least one adult over the age of 22.
Pregnant women and people with heart conditions or a fear of heights should not book this tour.
Please provide WeChat ID when booking, and ensure that you can use it in Japan. Before departure and during the journey, local suppliers will contact you through this WeChat ID.
If you cannot provide a WeChat ID, please provide an email address. The local suppliers will notify the guests of the meeting place, time, and license plate number by email at about 10 pm (Japan time) one day before the event.
Chinese- or English-speaking staff are determined by local suppliers, and guests cannot request staff who speak a certain language.
Each passenger is allowed one piece of luggage free of charge, but the number of luggage must be stated at the time of booking. Please make sure that you do not travel with more luggage than stated on your booking.
Please safeguard your passport and valuables properly. In the event of any loss, theft, or damage, we cannot be held responsible or provide compensation.
Please gather at the designated location at the designated time. If a guest fails to meet at the designated place at the designated time or leaves the group by herself in the middle of the itinerary, it will be regarded as an automatic abandonment and no fee will be refunded. If personal and property losses are caused as a result, the consequences shall be borne by the guest.
During free activities, please pay attention to personal and property safety. Guests are responsible for their own safety and property.
The scenic spots and special transportation may be undergoing repairs or closed due to circumstances beyond our control. In the event of such circumstances, the company will not be responsible, and we cannot provide any refunds.
Due to traffic conditions, peak tourist season, or other non-human factors, local suppliers may adjust the itinerary, departure time, and stay time. All local arrangements are final and shall prevail.